SHIPPING & RETURNS
Shipping & Delivery
Generally our items arrive within 7 to 10 days of purchase for any destination in India but in case on non-availability it may take upto 15 days or full amount is refunded When you buy an item, we will then contact you within 48 hours of your order to provide you with a tracking number. This is why it is so important to give accurate contact information, especially telephone numbers and email addresses. If you are not at home when the item is delivered, the courier will leave a notice and you can then go and pick up your package at the nearest location. We guarantee our shipping, which means that we promise that the item you have ordered will arrive undamaged, in a timely manner, at your doorstep. If for any reason your product does not arrive, please contact our customer support team on 70313 55555 and we will investigate the matter for you, and then we will re-send the item at no cost to you. We appeal our customers to take unpacking video and share it to us, this acts useful if in worst case you get damaged product during logistics
Return Policy
Return policy is only in case if customer does not receive the material of color or shade they ordered. In such case our customer care team will help you in returning the product to us. We do not offer any kind of refund for returned product, whereas we do provide replacement for the correct product. In order to qualify for a replacement, we ask that you just contact us immediately within 12 hours of material receipt to let us know that you would like to send an item back to us within 7 days of receipt of the return information. The item/s you would like to return must be in new and all accessories must also be returned with the item. To get this process started, simply contact one of our staff by Contact us or call us on 70313 55555(recommended)
Tracking your Order
You can easily track your package online using the tracking number which you will receive from our customer support team via email including all the information on how to track it. It will be sent to you once the product has been dispatched from our inventory. All you have to do is enter the tracking number we will send you in to the correct box on the shipping courier’s website and you will be provided with the information on your package. As always, if you have any questions, don’t hesitate to to call us.
Money Back Guarantee
We Guarantee The following: • All of our products are made with almost all the exact same materials as the originals • All of our products are perfectly identical to big brand products • All of the accessories you would anticipate will come with your item. • The photos of our products on our site are of a random sampling from our own stock. • The item you receive will be true to the photo displayed on the site, because all of our photographs are of the actual items we sell. • All of our packages will arrive within 7 - 10 days via express courier, intact and on time. • We accept products back in case of mismatch colour only in case of refund for damage we request customers to shoot unpacking video. Above all else, we guarantee your satisfaction. We stand behind our products; from the specifically sourced high-quality materials used to manufacture them, to the dedicated design team that reproduces your favorite luxury designs, to the flawless production standards we uphold, we are proud of our catalog. If you have any further questions, please do not hesitate to call us on 70313 55555 & get in touch with one of our customer service agents.
Privacy Policy
We protect your privacy. Our privacy policy is simple: any information you give us stays with us. We do not rent, sell, lend, or otherwise distribute your personal information to anyone for any reason. This includes your contact information, as well as specific order information. We limit data access to those who need to know. Within our organization, your personal data is accessible to only a limited number of employees with special access privileges. Although we may, from time to time, compile general demographic information based on your order, this information is shared within our organization only and has no identifiable personal data associated with it. Information Collected To enable you to place an order on our site, we need to have the following basic information about you: Your First Name, Your Last Name, and Your Address, City, Zip code, State, Country, Phone Number and Contact E-mail address. Apart from this, our systems gather certain details about your computer's internet connection like your IP address when you visit our site. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to customize our site as per your interest, to calculate the number of visitors on our site and to know the geographic locations from where our visitors come. We do not allow any unauthorized person or organization be it other members, visitors, and anyone not in our organization to use any information collected from you. Information Modification You can modify your personal details by accessing Edit Profile option anytime from our site. Information Sharing Probably this is the most important question in your mind as to with whom do we share your information? The answer to this question is that we do not rent, sell, barter, or give away your information to anyone. To some extent, information has to be passed on to the courier companies, credit card processing companies(Citrus / PAYtm who can take well care of your data), vendors, etc. to enable them to perform their functions related to your order fulfilment. Apart from this normal business requirement, information may also be needed to be shared with law authorities, for fraud detection, and for the safety of our site, employees, management, users, members and other affiliates associated with us. Information Usage The most important usage of the information collected from you is your email which is used to inform you that your order has been confirmed/executed. Your email is also used to inform you for your customer service related queries and for any newsletters sent. All other information collected is confidentially stored and will not be disclosed unless needed as per the requirement of the law authorities or in case of any disputes.